Frequently Asked Questions
Everything you need to know about your TWISTER gear and orders.
How do I know which size of athletic gear to order?
Each product page features a detailed 'Size Guide' specific to that item. We recommend measuring your current gear or body dimensions and comparing them to our charts to ensure a high-performance fit.
What is the TWISTER return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain apparel items like compression socks or swimwear cannot be returned once opened.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. If you need your gear sooner for an upcoming match or event, we offer Express Shipping options at checkout which deliver within 1-2 business days.
Does TWISTER offer a warranty on high-intensity training equipment?
Yes, all our professional-grade equipment comes with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic use.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and fast checkout experience.