Returns & Exchanges
At TWISTER, we are committed to your peak performance; if your gear isn't the perfect fit, you can return or exchange items within 30 days of purchase. All returned merchandise must be in original, unworn condition with tags attached to qualify for a full refund.
Initiate Your Request
Log into your TWISTER account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all labels and protective equipment are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email to the outside of the package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your sports gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing